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Right of withdrawal

Right of withdrawal

Product sales via the Internet are regulated by the Legislative Decree n. 206/05 (Articles 50 to 68) that regulates the field of distance agreements, that is done outside business premises. This legislation establishes the right of withdrawal, or the possibility for the consumer to return the product purchased and to obtain the refund of expenses incurred.

This right is reserved only to natural persons (consumers), so it can not be exercised by legal persons and natural persons acting for purposes relating to their professional activity.

To exercise the right of withdrawal it is necessary to send, within 10 working days from receipt of goods, a communication which clearly expresses the intention to withdraw from the contract.

The costs of returning the product wiil be paid by the customer.

The right of withdrawal is lost if the product is not returned intact, ie:

in the absence of the original packaging;

in the absence of completing elements of the product (accessories, cables, instruction manuals, etc.);

in the event of damage to the product for reasons other than transportation;

In case of partial withdrawal for the purchase of multiple products, shipping charges willnot be reimbursed.

Procedure for exercising the right of withdrawal

In case you have made a purchase at our site and you want to withdraw from the purchase, you will have to follow these simple steps:

1. within 10 working days from receipt of the goods, send a registered letter with acknowledgment of receipt to the following address:

   Ferri Adelio srl
   Via Pietro Nenni, 36
   27058 Voghera (PV)

2. anticipate the communication by e-mail using the form you can find in the Contact section or by fax to +39 0383 367773. Within two days we will tell you a return code (CDR);
3. specify the return code (CDR) on the packaging;
4. Ship the product carefully packed in the original packaging and complete with all accessories, instruction manuals and all that it originally contained.

Within thirty days Ferri Adelio LTD will provide for reimbursement for the cost of shipped goods by bank transfer. Shipping charges are excluded from the refund.
For purchases made by choosing PayPal as payment method, the amount spent is re-credited on the customer's account.